Shipping Policy

1. Order Processing
All orders are processed within 1-3 business days of purchase. Processing includes order verification, quality checks, and preparation for handoff to our shipping carriers. Orders are not processed or shipped on weekends or public holidays. If there is a significant delay in the processing of your order, we will contact you via email or phone.

2. Shipping Times

Once your order has been processed and shipped, delivery typically takes:

Estimated Transit Time:

8-15 business days

Most orders arrive within 8 business days, however delivery times may vary depending on your location, shipping carrier, customs processing, weather conditions, and other factors outside of our control.

Please note that transit time begins once your order has shipped and does not include the 1-3 business day processing period.

Estimated delivery dates are provided as a guideline and are not guaranteed.

3. Shipping Rates
Shipping charges for your order will be calculated and displayed at checkout.

4. Order Tracking
Once your order ships, you will receive a shipping confirmation email containing your tracking number. Please allow 24-48 hours for tracking information to update after you receive this email. You can also check your order status anytime by visiting our track your order page.

5. Customs, Duties, and Taxes
For international orders, please note that the recipient is responsible for any customs duties, import taxes, or fees applied by their country's customs authority once the shipment reaches its destination. These charges are not included in the item price or shipping cost and are outside of our control. We recommend contacting your local customs office for more information prior to placing an order.

6. Incorrect Shipping Addresses
Please double-check your shipping address before completing your order. We are not responsible for orders shipped to an incorrect or incomplete address provided by the customer. If you notice an error, contact us immediately at support@harlowandrest.com — we will do our best to update it before the order ships, but cannot guarantee changes once an order has entered processing.

7. Delayed, Lost, or Missing Packages
If your order has not arrived within the estimated delivery window, please contact our support team at support@harlowandrest.com with your order number so we can investigate with the carrier. In the rare event a package is confirmed lost in transit, we will offer a replacement or refund in accordance with our Refund Policy.

8. Damaged Items
If your order arrives damaged, please contact us within 48 hours of delivery with your order number and photos of the damaged item and packaging, and we will arrange a replacement or refund.

9. Order Changes and Cancellations
Since orders begin processing shortly after purchase, we can only accommodate changes or cancellations within a short window after your order is placed. Please contact us as soon as possible at support@harlowandrest.com if you need to make a change.

10. Contact Us
If you have any questions about this Shipping Policy, please reach out to us at support@harlowandrest.com or through our Contact page.