Frequently Asked Questions
Have a question? We're happy to help, browse the answers below, or reach out directly if you don't see what you're looking for.
How long does shipping take?
Orders are processed within 1-3 business days. Standard shipping typically takes 5–10 business days, depending on your location. Expedited shipping options are available at checkout for faster delivery.
Can I change or cancel my order?
If you need to modify or cancel an order, please contact us as soon as possible. Since orders are processed quickly, we can only accommodate changes within 1-3 business days of purchase, after that we're unable to make adjustments.
Do you ship internationally?
Yes, we ship to a wide range of countries. Shipping rates and delivery times vary by destination and are calculated at checkout.
What if the product doesn't work for me?
We stand behind our products. If it's not the right fit within [30] days of delivery, contact us for a return or exchange, see our full return policy for details.
What materials are your products made from?
Every product is made from premium, breathable materials selected for durability and support. Full material details are listed on each product page.
How do I know which product is right for me?
It depends on where you carry tension, hips, knees, or lower back, and how you typically sleep. If you're not sure, reach out and we're glad to help you find the right fit.
How do I care for and clean my product?
Most covers are machine washable; we recommend spot-cleaning the support core to preserve its shape. Full care instructions are included with your order and on each product page.
Is this safe to use during pregnancy or recovery from surgery/injury?
Our products are designed to support comfort and alignment during rest. If you have a specific medical condition or are recovering from surgery, we recommend checking with your doctor or physical therapist before use.