Privacy Policy
At Harlow & Rest, we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains what information we collect, how we use it, who we share it with, and the rights you have regarding your information. By using our website or making a purchase, you agree to the terms of this policy.
1. Information We Collect
We collect the following types of information:
- Contact information: name, email address, phone number, billing and shipping address
- Payment information: payment card details or other payment method information, processed securely through our payment provider (we do not store full payment card numbers on our servers)
- Order information: products purchased, order history, and transaction details
- Device and usage information: IP address, browser type, device type, pages visited, and how you interact with our site, collected automatically through cookies and similar technologies
- Communications: any information you provide when contacting our customer support team
2. How We Use Your Information
We use the information we collect to:
- Process and fulfill your orders, including shipping and delivery
- Communicate with you about your order, including confirmations, shipping updates, and customer support
- Send you marketing communications, promotions, or newsletters (only where you have opted in, and you may unsubscribe at any time)
- Improve our website, products, and customer experience
- Detect and prevent fraud, unauthorized transactions, and other illegal activities
- Comply with legal obligations
3. How We Share Your Information
We do not sell your personal information to third parties. We may share your information with:
- Service providers: third parties who help us operate our business, such as payment processors, shipping and fulfillment partners, email marketing platforms, and website hosting providers. These providers only access the information necessary to perform their services and are obligated to keep it confidential.
- Legal requirements: if required to do so by law, or in response to valid requests by public authorities
- Business transfers: in connection with a merger, sale of assets, or acquisition, your information may be transferred as part of that transaction
4. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, and analyze site traffic and performance.
We also use advertising and analytics tools, including but not limited to Meta (Facebook and Instagram) Pixel and TikTok Pixel, which collect information about your browsing behavior on our site. This information helps us:
- Show you relevant ads on Facebook, Instagram, and TikTok based on your interaction with our website
- Measure the effectiveness of our advertising campaigns
- Build audiences for retargeting purposes (for example, showing ads to visitors who viewed a product but did not complete a purchase)
These third-party platforms may also use this data in accordance with their own privacy policies. You can learn more about how Meta and TikTok handle data through their respective privacy policies:
You can control or disable cookies at any time through your browser settings, and you can manage your ad preferences directly through your Facebook, Instagram, or TikTok account settings. Please note that disabling cookies may affect certain features of our website and personalized advertising.
5. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, including to comply with legal, accounting, or reporting requirements.
6. Your Rights
Depending on your location, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of your personal information
- Opt out of marketing communications at any time
- Withdraw consent where processing is based on consent
To exercise any of these rights, please contact us using the details below.
7. Data Security
We take reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
8. International Transfers
Your information may be transferred to and processed in countries other than your own, including countries that may have different data protection laws. Where this occurs, we take steps to ensure your information receives an adequate level of protection.
9. Children's Privacy
Our website is not intended for individuals under the age of 18. We do not knowingly collect personal information from children.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. Any changes will be posted on this page with an updated "Last updated" date.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or how your information is handled, please contact us.